CONTACT

For orders shipped outside Japan, customs duties, import taxes, and clearance fees may be charged when your package clears customs in the destination country. These charges are the responsibility of the customer and are paid directly to the carrier upon delivery.
Customs rules and policies vary by country. For details, please contact the customs office or tax authority in your country.

Japan (Sagawa Express)
• Flat rate ¥1,100 (tax included) nationwide
• Free shipping on orders of ¥10,000 (before tax) or more
• Delivery in approx. 1–5 days from the business day after your order

International (EMS)
• Asia (excluding Japan): flat rate ¥3,000
• Italy: ¥7,000
• Delivery in approx. 7–14 days from the business day after your order

International (DHL)
• All countries and regions not covered by EMS (Asia and Italy): flat rate ¥15,000
• Delivery in approx. 5–10 days from the business day after your order

Please note:
• Delivery times are estimates only. Deliveries may be delayed due to weather or traffic conditions.
• Rates may differ during campaigns and promotions. Check the announcement bar at the top of the site or our BLOG for current campaign and sale information.
• Shipping methods may vary depending on conditions in the destination country.

Please track your package using the link in your shipping confirmation email.
Once an order has shipped, please contact the carrier directly for delivery status.

Cancellations
• Orders cannot be cancelled once they have shipped.
• Customers who cancel without notice or refuse delivery will not be able to place future orders.
• We may cancel an order in cases such as the item being out of stock.

Refunds
• Once we process the refund in our system, it will be issued by your card company.
• For the refund timeline and details, please contact your card company.

Returns
• We do not accept returns for reasons other than defects.

Defective Items
• We accept returns (with refund) for items with manufacturing defects.
• If you would prefer an exchange, let us know and we will check availability.
• In these cases only, we cover the shipping costs.

Exchanges
• Exchanges are subject to conditions. Please review the details.
• If the conditions are met, we can exchange the item for a different color or size of the same style only.
• All shipping costs for exchanges are the responsibility of the customer.

We do not issue receipts.
We also do not include price tags or invoices showing the purchase amount in the package.

Please email us at the address below with photos of the damaged or defective area.
After reviewing the photos, we will let you know whether a repair is possible.
store@big-yank.com

Please refer to the size chart on each product page.
For an explanation of each measurement point, see our size guide here.
Please note that measurements may vary slightly as they are taken by hand and depend on the fabric.