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For purchases from outside Japan, customs duties, import taxes, and customs clearance fees may be levied on purchased items when they go through customs in the country of receipt. In such cases, all such fees will be borne by the customer, so please pay them directly to the delivery company upon delivery.
Guidelines and policies regarding customs clearance vary from country to country. For details, please contact the customs or tax office of the country where you will be receiving the item.

Within Japan (Sagawa Express)
・Nationwide flat rate: 1,100 yen (tax included)
・Free shipping for purchases totaling 10,000 yen or more (excluding tax) ・Delivery 1 to 5 days after the next business day of the order date

Outside Japan (EMS)
・Asia (excluding Japan) = 3,000 yen flat rate ・Italy = 7,000 yen ・Delivery takes 7 to 14 days from the next business day after the order date

Outside Japan (DHL)
・Countries and regions other than EMS target regions (Asia, Italy) = 15,000 yen flat rate ・Delivery 5 to 10 days after the next business day of the order date

[Notes]
・Delivery dates are only estimates. Delivery may be delayed due to weather or traffic conditions. Please note in advance.
・Prices may vary depending on campaigns, etc. For information on campaigns and sales, please check the announcement bar at the top or our BLOG.
・Please note that shipping methods may differ depending on the situation in each country.

Please check the delivery status using the URL provided in the shipping confirmation email.
Once shipped, please check the status with the delivery company.

Regarding cancellations: We do not accept cancellations after shipment has been completed.
・If you cancel without permission or refuse to accept your order, we will not allow you to use our services again.
・We may cancel your order if the item is out of stock.

Regarding refunds: After the refund has been processed on the system, you will receive a refund from your card company.
・Please contact your card company for refund dates and details.

Regarding returns: We do not accept returns due to customer convenience.

Regarding initial defects: If the product is defective (initial defect), we will accept returns (refunds).
If you would like to exchange an item, please let us know and we will check our stock.
・In the above cases, all costs will be borne by our company.

Regarding exchange: There are conditions for exchange. Please check the details.
・If the conditions for exchange are met, we will only accommodate exchanges for the same color and size as the product number ordered.
・Please note that all expenses must be borne by the customer.

Please note that we do not issue receipts.
In addition, tags and invoices indicating the price are not included.

Please attach an image of the defective or damaged part and contact us at the email address listed below.
We will review the images and let you know if the item can be repaired.
store@big-yank.com

Please check the size chart on the product page.
We would also appreciate it if you could refer to this size guide for the parts.
Please note that there may be slight errors in measurements of down and outerwear due to manual measurements and fabrics.