Refund policy

Cancellations
• Orders cannot be cancelled once they have shipped.
• Customers who cancel without notice or refuse delivery will not be able to place future orders.
• We may cancel an order in cases such as the item being out of stock.

Returns
• We do not accept returns for reasons other than defects.

Defective Items
• We accept returns (with refund) for items with manufacturing defects.
• If you would prefer an exchange, let us know and we will check availability.
• In these cases only, we cover the shipping costs.
• Please contact us with photos of the defective area.

Exchanges
Please note that we cannot accept exchanges in the following cases:
• Items received more than 7 days ago
• Items that have been worn (indoor try-on excepted), altered, or cleaned
• Items with tags, labels, or other accessories missing or discarded
• Items that have been stained, damaged, or have picked up odors while in your possession
• Sale items, pre-order items, and any items marked "non-returnable" on the product page
• Hygiene items such as underwear and socks

Refunds
• Refunds are issued to the payment method and currency used for the original order. We cannot refund to a different card.
• We are unable to accommodate requests for a specific refund date.
• If you paid in a foreign currency, the refunded amount may differ from the original amount due to exchange rate fluctuations.
• Once the refund is processed, please contact your card company for the processing time and details.
• If a refund (partial or full) is issued while the original charge is still pending authorization, the refund may not appear as a separate line on your statement, since the final charge amount is adjusted at settlement. The charge may remain "pending" on your statement until the authorization period expires.

Please Note
• We cannot accept returns, exchanges, or cancellations (including returned packages and packages sent collect) without our prior approval, under any circumstances.
• If we inspect the item and find no defect, we may not be able to fulfill your request.
• Because inventory is shared with our stores, the item you request may not be available depending on when you contact us.
• For customer-initiated exchanges, all costs are the responsibility of the customer.
• We do not provide return shipping labels or arrange pickups.