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Our online store shares inventory with our physical stores.
Stock levels are updated regularly, but an item may sell out depending on the timing of your order. In that case, we may have to cancel your order. We appreciate your understanding.

Please check the SIZE CHART on each product page.
Our size charts list actual garment measurements taken using our own method. See the SIZE GUIDE for how each point is measured.

For products with model photos, the model's height and the size worn are also listed to help you choose.
*Actual measurements may vary slightly between individual garments depending on the product and material.

We do our best to photograph products so that colors are as true to life as possible.
Colors may still appear different from the actual product depending on your device, monitor settings, and viewing environment.

For color and design details, please also refer to the detail photos on each product page.

Prices shown on product pages may vary depending on the country/region and currency selected.
All prices shown for Japan include tax.

*Due to price revisions, the price on the product tag may differ from the price shown online.

Pre-order items ship according to the estimated delivery window listed on each product page.
Delivery timing may shift depending on production, so we appreciate your understanding.

Pre-order items and in-stock items cannot be ordered together.
Once your item ships, we will send a shipping confirmation email with a tracking number.

Before use, please read the care instructions and washing label on the product tag.
Care requirements vary by material and finish. If a product page includes specific care notes, please review those as well.

To request a repair, email store@big-yank.com with the product name and photos showing its condition.
After reviewing the item, we will let you know whether a repair is possible and what it will cost.

*Some items may not be repairable depending on their condition. Shipping costs for repairs are the responsibility of the customer.

You can place an order by following these steps:

1. Select your color and size on the product page and add the item to your cart.
2. Review the items in your cart and proceed to checkout.
3. Enter your contact details, shipping address, and payment method.
4. Review your order and confirm.
5. Your order is complete once an order number is displayed.

You can also check out as a guest without creating an account.
After your order is placed, an order confirmation email will be sent to the address you provided.

Adding an item to your cart does not reserve it.
Items may sell out while you are checking out, so please keep this in mind.

Stock is reserved once your order is complete.

After you place an order, an order confirmation email will be sent from store@big-yank.com to the address you provided.
If you don't receive it, please check your spam folder and email filter settings.

If you cannot confirm your order or entered an incorrect email address, please contact us.
*If you use domain-based email filtering, please make sure emails from the above address are allowed before ordering.

Once an order is confirmed, the product, color, size, quantity, and payment method cannot be changed.
If you need to make a change, you may need to cancel the order and place a new one.

If you notice an error in your shipping address, please contact us as soon as possible.
*Depending on the shipping status, we may not be able to make changes. We appreciate your understanding.

If you wish to cancel your order, please contact us as soon as possible.
Depending on the shipping status, we may not be able to cancel. Orders cannot be cancelled once they have shipped.

*Pre-order items and any items marked "non-cancellable" on the product page cannot be cancelled once the order is confirmed.

The following payment methods are available:

• Credit card (Visa, Mastercard, American Express, JCB)
• Shop Pay
• Google Pay
• Rakuten Pay
• PayPay
• Merpay

*Available payment methods may vary depending on your order and device. Please check the options shown at checkout.

Orders are delivered by Sagawa Express.
Delivery usually takes 1–5 days from the business day after your order.

Shipping is paused on weekends, Japanese public holidays, and our designated closures (Golden Week, summer holidays, year-end and New Year holidays). Closure dates and shipping schedules are announced on our Blog, newsletter, and official social media.
*Delivery may be delayed due to high order volume, stock availability, weather, or traffic conditions.

To request a specific delivery date and time, email store@big-yank.com with your order number and preferred date/time.
We may not be able to accommodate your request depending on the shipping status, delivery area, or carrier availability.

To change the delivery date or time after your order has shipped, please contact Sagawa Express directly using the tracking number in your shipping confirmation email.

Shipping within Japan is a flat rate of ¥1,100 (tax included) nationwide.
Orders of ¥10,000 (before tax) / ¥11,000 (tax included) or more ship free.

*Shipping fees and free-shipping thresholds may change during campaigns. Please check the shipping fee shown at checkout.

Once your order ships, we will send a shipping confirmation email with your tracking number to the address you provided.
You can track your package using Sagawa Express's package tracking service.

*Tracking information may take some time to update. If it isn't showing yet, please check again later.

If tracking shows "Delivered" but you haven't received your package, please check whether a family member accepted it or whether it was left in a delivery box or designated drop-off location, then contact Sagawa Express directly.

If your item arrives damaged in transit, please keep the packaging and outer box and contact both Sagawa Express and our store.
*Your tracking number can be found in your shipping confirmation email.

We ship internationally. To see which countries and regions we ship to, check the shipping address options at checkout.
*Shipping to certain destinations may be temporarily suspended due to local conditions or carrier availability.

The following payment methods are available:

• Credit card (Visa, Mastercard, American Express, JCB)
• Shop Pay
• Google Pay
• Naver Pay
• PAYCO
• Alipay (支付宝)
• AlipayHK
• WeChat Pay (微信支付)

*Available payment methods may vary depending on your country/region, order, and device. Please check the options shown at checkout.

International orders ship via DHL Express or Japan Post EMS.
Available shipping methods depend on the destination country/region. Please check the options shown at checkout.

DHL Express typically delivers within 5–10 days of your order, and EMS within 7–14 days.
*Delivery may be delayed due to customs clearance, local conditions, weather, or traffic.

Asia
• EMS: flat rate ¥2,200
• Free shipping on orders of ¥30,000 or more
• DHL Express: flat rate ¥12,000
• Half-price DHL Express (¥6,000) on orders of ¥70,000 or more

Europe, Middle East & Oceania
• EMS: flat rate ¥4,500
• Free shipping on orders of ¥50,000 or more
• DHL Express: flat rate ¥15,000
• Half-price DHL Express (¥7,500) on orders of ¥70,000 or more

Central & South America and Africa
• EMS: flat rate ¥6,000
• Free shipping on orders of ¥60,000 or more
• DHL Express: flat rate ¥15,000
• Half-price DHL Express (¥7,500) on orders of ¥70,000 or more

United States
• DHL Express: flat rate ¥15,000
• Half-price DHL Express (¥7,500) on orders of ¥70,000 or more

*We currently ship to the United States via DHL Express only.
*Shipping fees and free-shipping thresholds may change during campaigns and events. Please check the shipping fee shown at checkout.
*Shipping methods may change without notice depending on local conditions or carrier availability. We appreciate your understanding.

International shipments may be subject to customs duties, import taxes, VAT, and clearance fees under the laws of the destination country/region.
These charges are not included in the product price or shipping fee and are the full responsibility of the customer. Please pay them directly to the carrier or the relevant local authority.

Tax rates and customs procedures vary by country/region. For details, please contact the customs office in your country.
*We cannot accept cancellations, returns, or refused deliveries on the grounds of customs duties or import taxes.

Once your order ships, we will send a shipping confirmation email with your tracking number to the address you provided.
You can track your package using the carrier's tracking service linked in the email.

*Tracking information may take some time to update. If it isn't showing yet, please check again later.

If tracking shows "Delivered" but you haven't received your package, please check whether a family member accepted it or where it was left, then contact the carrier directly.

If your item arrives damaged in transit, please keep the item, packaging, and outer box and contact both the carrier and our store.
*For customs holds or delays, please contact the carrier or the customs office in your country.

If a package is returned to us because it could not be delivered (extended absence, refused delivery, incomplete address, unpaid customs duties or import taxes, etc.), we cannot issue a refund.
If you would like the package reshipped, the return shipping, reshipping, customs duties, and any other costs will be charged to you.

*If the carrier contacts you, please be sure to arrange delivery before the holding period expires.

We do not accept returns for reasons other than defects.
Choosing the wrong size or color, the item not matching your expectations, or ordering by mistake are considered customer-initiated returns, so please review the product information carefully before ordering.

If your item is defective or you received the wrong item, please see "Defective items and incorrect deliveries."

To exchange for a different size or color, please contact us within 7 days of receiving your item.
Exchanges are accepted only for unworn items (indoor try-on excepted) with all tags, labels, and accessories intact, and only if the requested item is in stock.

Return and reshipping costs for customer-initiated exchanges are the responsibility of the customer.
*For items that cannot be exchanged, see "Items not eligible for return or exchange."

If your item is defective or you received the wrong item, please contact us within 7 days of receiving it, attaching photos that clearly show the defect or the item's condition.
We will offer a return with refund or an exchange for new, unused items only.

If you request an exchange, we will check availability first. If a replacement is not available, we will issue a refund.
We cover all return and exchange costs for errors on our part.

Except in cases of manufacturing defects or incorrect deliveries, the following items cannot be returned or exchanged:

• Items received more than 7 days ago
• Items that have been worn, altered, washed, or dry-cleaned (indoor try-on excepted)
• Items with tags, labels, or accessories missing or discarded
• Items that have been stained, damaged, or have picked up odors while in your possession
• Sale items and pre-order items
• Items marked "non-returnable/non-exchangeable" on the product page
• Hygiene items such as underwear and socks

Before sending anything back, please contact store@big-yank.com to request a return or exchange.
We cannot accept returns sent without our prior approval, or returns sent collect (recipient pays) unless we have instructed you to do so.

For customer-initiated exchanges, we do not provide return labels or arrange pickups. Please arrange the return shipment yourself.
*After inspecting the item, we may not be able to fulfill your request. Also, because inventory is shared with our stores, a replacement item may not be available.

Refunds are issued to the payment method and currency used for the original order. We cannot refund to a different credit card or payment method.
Once the refund is processed, a refund notification email will be sent to the address you provided.

The time it takes for the refund to appear on your statement varies by payment service or card company. For details, please contact your payment provider or card company.
*If you paid in a foreign currency, the refunded amount may differ from the original amount due to exchange rate fluctuations.

Creating an account is free, with no annual or renewal fees.
With an account, you can view your order history and check out faster using your saved shipping address.

You can also check out as a guest without creating an account.
To log in, use the login page on our online store.

You can view and update your name, address, phone number, and other details from My Page after logging in.
For information that cannot be changed from My Page, such as your email address, please contact us.

*Changes to your account information after an order is placed will not be applied to the shipping address of any confirmed order.

Click "Forgot your password?" on the login page and enter your registered email address.
We will send you a password reset email. Follow the instructions in the email to set a new password.

If you don't receive the email, please check that the address you entered is correct, and check your spam folder and email filter settings.

To delete your account, please email store@big-yank.com from your registered email address.
After verifying your identity, we will guide you through the process.

*Certain information, such as order records, may be retained for a set period as required by law or for legitimate business purposes.

For questions about orders or products, please use the CONTACT page or email store@big-yank.com.
For inquiries about an existing order, please include your order number and the name on the order.

Depending on the nature of your inquiry, it may take some time for us to respond.
*Inquiries received on weekends, Japanese public holidays, or our designated closures will be handled in order from the next business day.

To request a repair, email store@big-yank.com with the product name and photos showing its condition.
After reviewing the item, we will let you know whether a repair is possible and what it will cost.

*Some items may not be repairable depending on their condition. Shipping costs for repairs are the responsibility of the customer.

For wholesale, new business, or stocking inquiries, please email sales@35summers.com.
Please include your company name, store name, contact person, and the details of your inquiry.

*For questions about online store orders or products, please use the CONTACT page or contact the relevant store's customer service.

To keep your information safe, our online store uses SSL encryption and manages the personal information you provide with care.
For details on how we handle personal information, please see our Privacy Policy.

For a safe and smooth experience, we recommend using the latest version of one of the following browsers:

• Google Chrome
• Safari
• Microsoft Edge
• Mozilla Firefox

Some pages or features may not display or work correctly depending on your browser or OS version and device settings.
If something isn't working, please update your browser to the latest version or try a different browser.

You can switch the display language and currency on our online store.
Product prices, available payment methods, and shipping options may vary depending on the country/region and currency you select.

Before confirming your order, please check the displayed currency, product prices, shipping fee, and total amount.